Returns & refunds
We want you to love every bag. If something isn't right, here's how we make it right.
1. Our 30-day guarantee
If you are not happy with a coffee for any reason, contact us within 30 days of delivery. We will either send you a different coffee or refund the price of that bag — your choice. Because coffee is a food product, we don't ask you to send opened bags back.
2. Damaged, defective or wrong items
If your order arrives damaged or you received the wrong item, email a photo to info@befonacoffee.com within 7 days of delivery. We will ship the correct item at no cost, including shipping.
3. Unopened items
Unopened coffee bags may be returned within 30 days for a full refund. Please contact us first for return instructions. Return shipping is paid by the customer unless the return is due to our error.
4. Order cancellations
You can cancel an order at any time before it is roasted for a full refund. Once roasting has begun, the order can no longer be canceled, but our 30-day guarantee still applies.
5. Subscriptions
Subscriptions can be canceled at any time before the next roast date with no fees. Deliveries already roasted or shipped are not refundable unless covered by our guarantee.
6. How refunds are issued
Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank, it may take another 5–10 business days for the refund to appear on your statement. Original shipping charges are refundable only when the problem was our error.
7. Wholesale orders
Wholesale accounts are covered by the terms in your wholesale agreement. Please contact us directly about any wholesale quality concern.
Contact us
Questions about this policy? Contact Befona Coffee:
Befona Coffee
Owner: Wesley Brazell
147 Asbury St
Arcadia, FL 34266, USA
Phone: (447) 251-9034
Email: info@befonacoffee.com