Shipping Policy
Rates, roast and dispatch schedule, delivery times and what to do if something goes wrong with your package.
1. Where we ship
We ship to all 50 U.S. states, Washington D.C., APO/FPO addresses and U.S. territories. We do not currently ship internationally.
2. Shipping rates
| Destination | Order total | Rate |
|---|---|---|
| Contiguous U.S. | Under $45 | $6.95 flat |
| Contiguous U.S. | $45 and over | Free |
| Alaska, Hawaii, territories, APO/FPO | Any | Quoted on invoice |
| Local pickup, Arcadia FL | Any | Free (by appointment) |
| Wholesale delivery (DeSoto, Charlotte, Sarasota, Hardee, Highlands counties) | 10 lb + | Free |
3. Roast and dispatch schedule
We roast every Monday and Wednesday. Orders paid by 10:00 AM Eastern Time on a roast day are included in that day's roast; otherwise they go into the next roast. Orders ship within 48 hours of roasting, Monday through Friday. We do not ship on weekends or U.S. federal holidays.
4. Delivery times
We ship with USPS Priority Mail or UPS Ground. Most orders arrive within 2–5 business days after dispatch. Florida and the Southeast usually receive orders in 1–3 business days. These are estimates and not guaranteed by the carrier.
5. Tracking
You will receive a tracking number by email as soon as your order ships.
6. Lost, late or damaged packages
If your tracking shows no movement for 5 business days, or your package arrives damaged, email info@befonacoffee.com with your name and order details (and a photo for damage) within 7 days of the expected delivery date. We will send a replacement or issue a full refund.
7. Incorrect addresses
Please double-check your shipping address. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipping; additional shipping charges may apply.
Contact us
Questions about this policy? Contact Befona Coffee:
Befona Coffee
Owner: Wesley Brazell
147 Asbury St
Arcadia, FL 34266, USA
Phone: (447) 251-9034
Email: info@befonacoffee.com